13 v2 FAQ Library Fees

Client Portal · FAQ Library

FAQs: Fees & Costs

What collection costs, how contingency works, and what’s included.

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1. Questions for Your Review

How much does a commercial collection agency charge?
Most commercial collection agencies work on contingency, keeping a percentage of what they recover. Melton Norcross charges 25% on commercial accounts and 40% on accounts that require suit, with no upfront fees. If we don't collect, you don't pay.

F01 · Answers the search: “how much does a collection agency charge” · Use on: Home, Fees

What does "no collection, no fee" mean?
It means you pay nothing unless money is recovered. There are no upfront charges or monthly fees to place an account. Our fee is a percentage of what we actually collect, so our interests are aligned with yours.

F02 · Answers the search: “no collection no fee” · Use on: Home, Fees

Are there any upfront costs to place an account?
No. There is no charge to place an account, no setup fee and no monthly fee. Our fee comes only from amounts recovered.

F03 · Answers the search: “collection agency upfront fees” · Use on: Fees, Place an Account

Why is the fee higher when legal action is needed?
Accounts that go to suit involve attorney time, court processes and a longer timeline. The higher rate on suit accounts reflects that added work. We'll always discuss legal action with you before it's taken.

F04 · Answers the search: “collection agency fees for lawsuits” · Use on: Fees

Is it worth using a collection agency for a small balance?
Often, yes. Because there is no upfront cost, placing a smaller account carries little risk, and an early demand from a collection agency frequently prompts payment. We'll tell you honestly if an account isn't worth pursuing.

F05 · Answers the search: “is it worth using a collection agency” · Use on: Fees, FAQs

Can I recover collection costs or attorney fees from the debtor?
In many cases, yes, if your credit application or contract includes a clause making the customer responsible for collection costs and attorney fees. That's one reason a well-written credit application is so valuable.

F06 · Answers the search: “recover collection costs from debtor” · Use on: Fees, Credit Application Template

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